Help

Bike And Scooter Sharing FAQs

How do I find a Lime near me? How do I pay for Lime? Find out all of the answers to your questions on our FAQ page here.

Customer Service

Who?

WHERE DOES LIME OPERATE?

We’re currently serving over 50 communities from South Florida to Seattle, Washington. You can even find Lime in cities like Frankfurt, Germany and Zurich, Switzerland! We’re working with cities and campuses across the U.S. to deploy pedal bikes, e-bikes and e-scooters in a municipality near you! Sign up for our email list and we’ll let you know when!

HOW DO I FIND A LIME NEAR ME?

Simply download the Lime app on your Android or iPhone, find a ride on the map and unlock it by scanning the QR code or entering the 6-digit ID.

Safety is our top priority, and all of our bikes and scooters are equipped with a locking device, anti-theft alarm, kickstand for parking stability and a super-bright front headlight.

How?

HOW MUCH DOES IT COST TO RIDE A LIME?

Lime Pedal Bikes

  • LimeBikes cost just $1 per 30-minutes, unlocking fee included. For students, faculty and staff with a valid ".EDU" e-mail address, the cost is just $.50 per 30-minutes.

Lime-E Electric Assist Bikes

  • Lime-E costs just $1 to unlock + a small fee per minute to ride (only $.15 per minute in most areas).

Lime-S Electric Scooters

  • Lime-S costs just $1 to unlock + a small fee per minute to ride (only $.15 per minute in most areas).

LimePrime

  • LimePrime costs $29.95 per month and includes $100 in ride credits.
  • LimePrime Students is $14.95 per month and includes 100 ride credits, with a valid ".EDU" email address. Students, faculty and staff all qualify.

CAN I RESERVE A BIKE OR SCOOTER?

Limes cannot be reserved, and operate on a first-come, first-serve basis. If you see a nearby bike on the map, it’s yours to ride!

HOW DO I PAY FOR MY RIDE?

Simply enter your credit card information into the app and purchase credits you can use for future rides.

HOW DO I END MY RIDE?

First, please make sure you’re parking in a safe, appropriate location. Dock free bikes and scooters only work if we all take responsibility and park in places that don’t block car traffic, impede pedestrian access or encroach on private property.

To lock your LimeBike or Lime-E, simply push down on the locking arm connected to the rear wheel to lock the bike. To lock your Lime-S, simply tap "End Ride" in the Lime app. Voila! After completing your ride, the app will provide you with a trip summary.

HOW IS LIME DIFFERENT FROM EXISTING BIKE AND SCOOTER SHARING NETWORKS?

Limes are completely dock free, which means that you can pick them up and park them at locations that are most convenient to you! This also sets us apart from expensive docked bikeshare systems, which cost cities and taxpayers millions of dollars to install and operate. Lime also partners with local governments and stakeholders to make sure we're operating in a safe, equitable and responsible way. The same cannot be said for our competitors.

HOW MUCH WILL LIME COST MY CITY?

Zero. Lime incorporates easily into cities' existing transportation model and greatly reduces carbon footprints. We also cover all maintenance and rider education costs.

What?

ARE HELMETS REQUIRED FOR RIDERS?

Helmet laws vary from city to city. Whenever possible, Lime distributes free custom-designed helmets to the communities we serve as a way to educate our riders. The Lime mobile app also educates users on the best practices when riding a bike, e-bike or e-scooter.

HOW MANY BIKES OR SCOOTERS CAN LIME DEPLOY PER CITY?

This varies by the size and density of a city. When we partner with a city, Lime designs and executes an on-the-ground operation plan that is specifically tailored to each community. We want to integrate, not overwhelm, into existing transportation designs.

Privacy?

WHY DOES THE LIME APP REQUEST BACKGROUND LOCATION ACCESS?

Location info also helps us to develop a trip summary with a detailed route, a highly-requested feature from our user tests and consumer research.